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  • Frequently Asked Questions

    You've got questions, we've got answers...

Schedule Free Pickup & Delivery

We can pick up and deliver to your home, business, or one of our numerous locker locations.

Schedule a Pickup

Find a Location

We have locations throughout Houston and Austin.
Find the one nearest you.

The Most Frequent

  • What is dry cleaning? How do you clean my clothes without getting them wet?

    Dry cleaning is any cleaning process for clothing and textiles using a solvent other than water. Tide Dry Cleaners uses GreenEarth cleaning solvent. GreenEarth Cleaning is the world’s largest brand of environmentally friendly dry cleaning. The GreenEarth brand name refers to an exclusive dry cleaning process that replaces the petrochemical solvents traditionally used in dry cleaning with liquid silicone. Liquid silicone is an odorless, colorless solution that is an excellent carrier for detergents, has ideal properties for fabric care and is better for the environment. Please visit www.greenearthcleaning.com for more information about GreenEarth.

  • How do I know which of my garments can be dry cleaned?

    Our dry cleaning professionals clean each garment according to its individual Care Label.

  • Should I attempt stain removal at home?

    Home remedies can place your garment at risk for effective stain removal and for fabric damage. So bring them to us! Our knowledgeable cleaners will remove the stain while keeping the type of material, colorfastness and the cause of the stain in mind in order to gently yet effectively remove the imperfection.

  • Do you preserve wedding gowns?

    Our wedding gown preservation specialists carefully examine your gown to determine the most suitable method of cleaning. Throughout the process your gown will be inspected again and again. While usual wedding dress cleaning cannot protect or guarantee against oxidation or "yellowing," our advanced GreenEarth preservation system guarantees that your gown will stay as perfect as the day you wore it down the aisle. Your dress will be carefully sealed in an acid-free inner box that controls humidity. Our sealed packaging allows you to view your gown and veil at any time, while protecting the gown from mold, mildew, insect damage and oxidation. The inner box is placed in an attractive, durable, long-term storage chest for additional safety.

  • How do I update my email address?

    Don’t miss out on receiving our monthly email promotions! Keep your email address current or change your preferences by clicking here. Rest assured, we never sell or share your personal information.

  • How do your prices compare to the other Dry Cleaners in our area?

    Our prices are competitive in the Austin and Houston Dry Cleaning market. Our consistent focus is to provide our guests with excellent guest service as well as exceptional quality cleaning.

  • Where is the closest location to me?

    Enter your zip code here to find the location closest to you.

  • What are your hours of operation?

    With 36 Houston dry cleaning locations and 2 in Austin, our hours vary slightly. For specific location information please enter your zip code on our location page.

  • Do you do alterations? What is the turn-around time?

    We are pleased to complete your alterations in approximately 1 — 3 business days.

  • How does the drop box work?

    Our night drop box allows guests to drop off their items during non-business hours. Just ask one of our employees for a Express Bag in order to utilize this service.

  • How does the 24-hour locker service work?

    Our secure locker system allows pre-paid guests to pick up their orders during non-business hours. We provide a unique four digit code for our guests to access the lockers anytime, day or night.

  • What kind of discounts or promotions do you offer?

    Every month we offer a printable promotion available on our website.

  • Is Tide Dry Cleaners a Green Dry Cleaner?

    Tide Dry Cleaners uses GreenEarth cleaning solvent. GreenEarth Cleaning is the world’s largest brand of environmentally friendly dry cleaning. The GreenEarth brand name refers to an exclusive dry cleaning process that replaces the petrochemical solvents traditionally used in dry cleaning with liquid silicone. Liquid silicone is an odorless, colorless solution that is an excellent carrier for detergents, has ideal properties for fabric care and is better for the environment. Please visit www.greenearthcleaning.com for more information about GreenEarth. Also read about our other practices as green cleaners in Houston.

  • Does dry cleaning shorten the life of a garment?

    When a garment is cleaned in water, the yarns swell causing the clothing to receive more agitation in the washing process. In dry cleaning this dynamic does not occur, therefore prolonging the life of your garment.

  • What causes a ‘puckering’ and excess fabric in shirt collars and cuffs?

    Occasionally, manufactures do not select an interfacing that is compatible with the fabric on the shirt. Therefore, shrinkage occurs causing a ‘puckering’ effect.

Home Pickup & Delivery

  • How do I pay?

    We request that delivered charges are paid by credit card.

  • How do I know my credit card is safe?

    Our PCI compliant point of sale system ensures the best possible security for our guests.

  • Is it really free?

    YES, there are no additional fees for pickup.

  • How do I communicate special instructions for my garments?

    Special instructions can be communicated by attaching a note to specific garment.

  • Do I have to be home?

    No, it is not necessary for anyone to be home for pickup and/or delivery service.

  • What are your pickup and delivery times?

    Service times are from 8 a.m. to 8 p.m.

  • Are my clothes safe?

    Yes, you and your Delivery Concierge will discuss a designated area for your garments that you feel comfortable using.

  • What if I need a faster delivery time?

    Delivery times can be expedited by requesting a pickup before 8 a.m. or dropping off at your closest location for next day delivery.

  • How often do you pick up?

    Pickup frequency is based on your service type. We can come by twice a week on a set schedule or only when you request an On Demand pickup online.

  • What if I don’t need dry-cleaning & laundry services every week? Do I call?

    We offer 4 different service types to accommodate everyone’s needs. We can help you select the right service type for yours.

  • Is there a minimum order?

    There is no minimum order requirement for service.

  • How do I start?

    You signup online, call (1-833-843-3253) or email our Concierge.

  • What happens if it rains?

    Weather is unpredictable however; your Delivery Concierge will never intentionally leave any garments in the rain.

  • Who can I speak to if I have more questions?

    Our Concierge is available Monday - Friday from 8 a.m. until 5 p.m. to answer your questions.

  • Is the pickup and delivery service available on holidays?

    Tide Dry Cleaners is closed all major holiday and will not have pickup and delivery service available.

  • Where do you suggest the bags are left?

    When possible bags should be left in a covered area from any unexpected weather.

  • What if I am on vacation?

    Service can be temporarily suspended by setting a vacation date range from your online account. You can also email the Concierge to set the vacation dates.

  • Do I have to fill out any information on my garments when I leave them out?

    It is not required to complete any time of forms for your garments.

  • Can I still use coupons? Where do I put them?

    Coupons are still accepted while using pickup and delivery service. Coupons should be securely placed inside of your personal laundry bag(s).

  • What areas do you service?

    Delivery area can be determined by entering the service address in here.

  • What if I have household items that do not fit in my bag?

    You can use any disposable bag to hold the household items. Temporary Bag ID Tags can be printed from your online account.

Apartment/Office Pickup & Delivery

  • How do I pay?

    The most seamless way to pay at Tide Dry Cleaners is by adding your Credit Card On File, online through Tide Dry Cleaners Guest Connect, or in the future through the Tide Dry Cleaners mobile app (available on iOS or android). Once you add your Credit Card On File we simply charge you upon delivery.

    At this point, we only accept payment via credit card.

  • How do I know my credit card is safe?

    Our secure PCI compliance point of sale system ensures the best possible security for our guests.

  • Is it really FREE?

    YES, there are no additional fees for pickup at your Apartment or Office building.

  • How do I communicate special instructions for my garments?

    The easiest way to set permanent special instructions on your account is to email our team at Delivery Concierge.

    For one-time special instructions, please provide them by adding a note inside your order to a specific item or email them on the day of the pickup to Delivery Concierge, and our team will make sure they get added to your order.

  • Do I have to be at my apartment or office?

    (For Buildings WITH Tide Dry Cleaners Anytime℠ Lockers Or DropBox)

    It is not necessary for anyone to be at your Apartment or Office to receive our pickup/delivery service. New guests can put a note & their clothes in a temporary bag, with the personal info used to sign up for service (Name, Phone, Address, Email), and place their bag in a Tide Dry Cleaners DropBox.

    (For Buildings WITHOUT Lockers Or A DropBox)

    It is not necessary for anyone to be at your Apartment or Office to receive our pickup/delivery service. Simply coordinate with your leasing office or building security that Tide Dry Cleaners will be coming by to pickup & deliver your dry cleaning. They'll make suggestions on where we can deliver the hanging clothes.

    Then place an order, let Tide Dry Cleaners know you will be leaving your clothes in the leasing office OR with a leasing agent OR with the buildings front desk. If you have any difficulties, feel free contact our Delivery Concierge - our team is always happy to help!

  • What are your pickup and delivery times at my building?

    (For Buildings WITH Tide Dry Clean Closet Lockers Or DropBox)

    Clothes placed in the DropBox by 9am, on a regular business day, will be returned on the schedule provided by your building.

    (For Buildings WITHOUT Lockers Or A DropBox)

    Our highly trained Valet arrives between 8am - 7pm.  (In the future Tide Dry Cleaners will provide tighter time window scheduling).  

  • What if I need a faster delivery time to my building?

    Delivery times can be expedited by requesting a pickup online or before 9 a.m. or dropping off at your closest store location for next day delivery.

  • How often do you pick up at my building?

    (For Buildings WITH Tide Dry Clean Closet Lockers Or DropBox)

    Clothes placed in the DropBox by 9am, on a regular business day.  Pickup frequency is based on your buildings service schedule.

    (For Buildings WITHOUT Lockers Or A DropBox)

    Pickup frequency is based on your service type. We can come by twice a week on a set schedule or only when you request an On Demand pickup online.

  • What if I don’t need dry cleaning services every week at my building?

    We offer 4 different service types to accommodate everyone's needs. We can help you select the right service type for yours.

    If you have any questions, feel free to contact our Delivery Concierge - our team is always happy to help!
  • Is there a minimum order for delivery to my building?

    There is no minimum order required for the pickup delivery service.  However we do have an order minimum in store or via pickup and delivery on Tide Wash, Dry & Fold orders.

  • How do I start service at my building?

    (For Buildings WITH Tide Dry Clean Closet Lockers Or DropBox)

    Simply register here or call (1-833-843-3253), or if you have any difficulties feel free to contact our Delivery Concierge - our team is always happy to help!

    New guests can put a note & their clothes in a temporary bag, with the personal info used to sign up for service (Name, Phone, Address, Email), and place their bag in a Tide Dry Cleaners DropBox.

    (For Buildings WITHOUT Lockers Or A DropBox)

    Simply coordinate with your leasing office or building security that Tide Dry Cleaners will be coming by to pickup & deliver your dry cleaning. They'll make suggestions on where Tide Dry Cleaners can deliver the hanging clothes.

    You can schedule your first pickup on our website (TideDryCleanersTX.com) or call (1-833-843-3253). Let Tide Dry Cleaners know you will be leaving your clothes in the leasing office OR with a leasing agent OR with the buildings front desk. New guests can put a note & their clothes in a temporary bag, with the personal info used to sign up for service (Name, Phone, Address, Email).

    If you have any difficulties, feel free contact our Delivery Concierge - our team is always happy to help!

  • Who can I speak to if I have more questions about servicing my building?

    Our Delivery Concierge is available Monday - Friday from 8 a.m. until 5 p.m. to answer your questions.

  • Is the building pickup and delivery service available on holidays?

    Tide Dry Cleaners is closed all major holiday and will not have pickup and delivery service available.

    We strive to provide guests with the most up to date information regarding our Holiday Delivery Schedules via hang tags, emails, and signage at your building. 
  • Where do you suggest the bags are left at my building?

    (For Buildings WITH Tide Dry Cleaners Anytime℠ Lockers Or DropBox)

    New guests can put a note & their clothes in a temporary bag, with the personal info used to sign up for service (Name, Phone, Address, Email), and place their bag in a Tide Dry Cleaners DropBox.

    Existing guests will leave their Tide Dry Cleaners Express Bag in the DropBox by 9am, on a regular business day, will be returned the promised scheduled day.

    (For Buildings WITHOUT Lockers Or A DropBox)

    Simply coordinate with your leasing office or building security that Tide Dry Cleaners will be coming by to pickup & deliver your dry cleaning. They'll make suggestions on where Tide Dry Cleaners can deliver the hanging clothes.

    You can schedule your first pickup on our website (TideDryCleanersTX.com) or call 1-833-843-3253. Let Tide Dry Cleaners know you will be leaving your clothes in the leasing office OR with a leasing agent OR with the buildings front desk. New guests can put a note & their clothes in a temporary bag, with the personal info used to sign up for service (Name, Phone, Address, Email).

    Existing guests will leave their Tide Dry Cleaners Express Bag in the leasing office or in the lobby with building security.

    If you have any difficulties, feel free to contact our Delivery Concierge - our team is always happy to help!

  • Can I still use coupons? Where do I put them for my building delivery order?

    Coupons are still accepted while using pickup and delivery service. Coupons should be securely placed inside of your personal laundry bag(s).

  • What buildings do you service?

    (For Buildings WITH Tide Dry Clean Closet Lockers Or DropBox)

    Search for your building online using our Locker Location tool.

    (For Buildings WITHOUT Lockers Or A DropBox)

    Delivery area can be determined by entering the service address in here.

Additional Information

Schedule Free Pickup & Delivery

We can pick up and deliver to your home, business, or one of our numerous locker locations.

Schedule a Pickup

Find a Location

We have locations throughout Houston and Austin.
Find the one nearest you.